Below Personal Firewall click Settings > Advanced Settings.In the left panel click Personal Firewall Controls.Type in *. (including the asterisk) into the text input field at the top.Click the link Approved Websites, press the button Add.Below Protection against Web Threats option click Settings.In the left panel click Internet & Email Controls.Open Trend Micro Internet Security dashboard (by clicking on its icon in the system tray or from the computer Start menu).It is crucial to allow them all to get connected.
The asterisk stands for all the subdomains under the main domain. Please note, that when you are white listing the domain, it is very important to add a wildcard before the domain name, like this: *.
of the agent app, in this case we recommend running both set of instructions and making sure all ProvideSupport items, the console and the domain, are excluded from all sorts of scans and do not interfere with the antivirus. If you are experiencing any performance glitches, such as sudden going on and off line, quitting, freezing etc. However, if you decide to add our domain to trusted instead of adding the application, it should have just the same effect. If you are getting " Cannot connect to the ProvideSupport Chat Server" from your agent app, it means that the application is totally blocked by Trend Micro, in which case adding the console to allowed in the firewall settings would be most natural. Which option to go with? You have some freedom of choice here.
We are covering two of the Trend Micro's most popular products: TM Internet Security and TM Maximum Security, and discussing two of the available options: to white list by domain and by application.
#TREND MICRO INTERNET SECURITY LOGIN HOW TO#
If you are using Trend Micro security system and experience trouble connecting online with your agent app, or encounter any performance issues, such as disconnects during chat or delays in messages posting, this may indicate to the need to allow the chat service through Trend Micro.īelow we are explaining how to white list the chat service with Trend Micro (TM).
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